Cancellation, Rescheduling & Refund Policy
Professional Mobile & Remote Online Notary Services
Effective Date: September 5, 2026
Our Commitment
At Hudson Signing, we understand that circumstances may change and appointments occasionally need to be canceled or rescheduled. Because each appointment is reserved specifically for the client and may involve advance preparation, travel, witness coordination, and other administrative arrangements, the following Cancellation, Rescheduling & Refund Policy applies to services purchased or scheduled through Hudson Signing.
Our goal is to maintain a fair and transparent policy that protects both our clients and the time and resources reserved for each appointment.
1. Appointment Reservations
When an appointment is scheduled, the requested date and time are reserved specifically for the client.
Depending upon the service selected, Hudson Signing may also allocate time and resources for:
- Appointment preparation;
- Document signing coordination;
- Travel to the client's location;
- Witness coordination;
- Remote online notary session preparation;
- Administrative processing; and
- Other services requested by the client.
For this reason, cancellation and refund eligibility may depend upon the type of service purchased, the amount of notice provided, and whether services or expenses have already been incurred.
2. Service-Specific Cancellation Policy
Hudson Signing uses service-specific cancellation terms because our services vary significantly in scope, appointment duration, preparation requirements, and associated expenses.
Mobile Notary Services
More than 24 hours before the appointment
A full refund may be issued when the appointment is canceled more than 24 hours before the scheduled appointment, provided that no services have been performed and travel has not commenced.
Less than 24 hours before the appointment
A $25 cancellation fee may be retained. Any remaining eligible balance may be refunded.
Same-day cancellation or no-show
Payment is generally non-refundable when a client cancels on the same day, fails to appear, or is unavailable when the notary arrives at the designated location.
If appropriate, Hudson Signing may offer a rescheduling option.
Remote Online Notary Services
More than 24 hours before the appointment
A full refund may be issued when the appointment is canceled more than 24 hours before the scheduled session, provided the remote notarial session has not begun.
Less than 24 hours before the appointment
A $25 cancellation fee may be retained. Any remaining eligible balance may be refunded.
Same-day cancellation or no-show
Payment is generally non-refundable when the client cancels on the same day, fails to appear for the scheduled session, or is otherwise unavailable to complete the appointment.
Once a remote notarial session has commenced or a notarial act has been completed, the applicable service fee is generally non-refundable.
I-9 Employment Verification
More than 24 hours before the appointment
A full refund may be issued when the appointment is canceled more than 24 hours in advance, provided that the service has not begun.
Less than 24 hours before the appointment
A $20 cancellation fee may be retained.
Same-day cancellation or no-show
Payment is generally non-refundable when the client cancels on the same day, fails to appear, or is unavailable to complete the verification appointment.
3. Estate Planning Signing Services
Estate planning appointments require additional scheduling time and may involve extensive document signing, preparation, travel, witness coordination, and extended appointment times.
For that reason, estate planning signing services have a 48-hour cancellation period.
Basic Estate Plan Signing — $125
More than 48 hours: A full refund may be issued when canceled more than 48 hours in advance, provided preparation or services have not begun.
24–48 hours: A $35 cancellation fee may be retained, or the client may elect to reschedule when availability permits.
Less than 24 hours: Payment is generally non-refundable.
Trust / Advanced Estate Signing — $175
More than 48 hours: A full refund may be issued when canceled more than 48 hours in advance, provided preparation or services have not begun.
24–48 hours: A $50 cancellation fee may be retained, or the client may elect to reschedule when availability permits.
Less than 24 hours: Payment is generally non-refundable.
Full Estate Plan Execution — $200
More than 48 hours: A full refund may be issued when canceled more than 48 hours in advance, provided preparation or services have not begun.
24–48 hours: A $60 cancellation fee may be retained, or the client may elect to reschedule when availability permits.
Less than 24 hours: Payment is generally non-refundable.
4. Travel Fees
Mobile appointments may include a travel fee based upon the location of the appointment. Travel fees are intended to compensate for mileage, travel time, and resources required to provide mobile service.
If a client cancels an appointment before travel has commenced, any travel fee that has not been incurred may be eligible for refund, subject to the applicable service cancellation policy.
If travel has already commenced, the applicable travel fee may be retained and may be non-refundable.
5. Witness Coordination & Third-Party Expenses
Certain estate planning and signing appointments may require witness coordination or other third-party arrangements.
When witnesses or other third-party services have been scheduled or expenses have been incurred on behalf of the client, those expenses may be non-refundable.
Any applicable third-party expenses may be deducted from an otherwise eligible refund.
6. Services Already Performed
Fees associated with services that have already been performed are generally non-refundable.
- Completed notarial acts;
- Documents already notarized;
- Signing services already performed;
- Witness services already provided;
- Travel already undertaken;
- Remote notarial sessions already commenced;
- Administrative services already completed; and
- Other services or expenses incurred on the client's behalf.
If only a portion of a service has been completed, Hudson Signing may issue a refund only for the portion of the service that remains unperformed, when applicable.
7. No-Shows & Late Arrivals
Appointment times are reserved specifically for each client.
A no-show may include a situation in which the client:
- Fails to appear for the scheduled appointment;
- Is unavailable when the notary arrives;
- Is unavailable for a scheduled remote session;
- Is not prepared to proceed with the requested service; or
- Fails to provide reasonable notice that the appointment cannot be completed.
For mobile appointments, if the notary has traveled to the designated location and the client is unavailable or unable to proceed, applicable service, travel, witness, or cancellation fees may be retained.
Clients are encouraged to notify Hudson Signing as soon as possible if they anticipate being late.
8. Rescheduling
Hudson Signing understands that unexpected circumstances can occur.
When sufficient advance notice is provided, clients may request to reschedule their appointment rather than cancel.
When permitted under the applicable service terms, the original payment may be applied toward the rescheduled appointment, subject to availability.
Repeated rescheduling requests, same-day rescheduling, or failure to appear for a rescheduled appointment may be treated as a cancellation and may be subject to the applicable cancellation fee.
9. Cancellation by Hudson Signing
If Hudson Signing must cancel an appointment because of an emergency, unforeseen circumstance, unsafe travel conditions, or another situation beyond our reasonable control, we will make reasonable efforts to:
- Reschedule the appointment at a mutually convenient time; or
- Provide a refund for eligible services that have not been performed.
Any third-party expenses already incurred on the client's behalf may be addressed separately based upon the circumstances.
10. Refund Processing
Approved refunds will generally be issued to the original payment method used for the transaction.
Hudson Signing does not ordinarily provide cash refunds for payments originally made electronically.
Once a refund has been authorized and processed, the time required for the funds to appear in the client's account is determined by the payment processor and the client's financial institution.
11. How to Request a Cancellation or Refund
Cancellation and rescheduling requests should be submitted as soon as the client becomes aware that the appointment cannot be kept.
Hudson Signing
Email:
Notary@HudsonSigning.com
Phone:
(609) 781-2791
Please provide:
- Client name;
- Appointment date and time;
- Service purchased;
- Whether you are requesting cancellation or rescheduling; and
- Any relevant information regarding the request.
Refund requests will be reviewed according to the applicable service-specific terms and the circumstances of the transaction.
12. Client Acknowledgment
By submitting payment or scheduling an appointment with Hudson Signing, the client acknowledges that they have had an opportunity to review and understand this Cancellation, Rescheduling & Refund Policy.
The client further acknowledges that:
- Appointment times are reserved specifically for the client;
- Cancellation terms vary by service;
- Services already performed may not be refundable;
- Travel, witness coordination, and third-party expenses may become non-refundable once incurred;
- Late cancellations and no-shows may result in cancellation fees or loss of the amount paid; and
- Any approved refund will be processed in accordance with this policy.
Payment for services constitutes acknowledgment of and agreement to this Cancellation, Rescheduling & Refund Policy.
Hudson Signing
Professional Mobile & Remote Online Notary Services
Serving clients throughout New Jersey
Remote Online Notary Services available nationwide